I was very impressed today to read (on the messageboard) first a post saying:
We got this email from glutafin:
Now we’re part of Dr Schär, Europe’s Number 1 gluten-free food company, it’s cheaper than ever to call our Careline. Why not give us a ring on our new local rate Careline 0845 603 9895.
As we pay a one off monthly charge for all 01 and 02 numbers, the new 0845 number will actually be MORE expensive – not less.
And then a reply on the messageboard from Glutafin, six hours later:
Please note you can still also call us on our main switchboard number 01249466270.
Now, there’s a company which pays attention to the views of their client base, knows where to look to find their customers, and makes their responses publicly.
Jam doughnut for Glutafin! (I wish …)